FAQs Regarding Subscriptions

Dear Acloset Community,

We understand that our recent transition to a subscription model has raised concerns and questions. We deeply appreciate your patience and want to address some of the most common queries.

Q: Why is this change necessary?
A: This change was indeed inevitable. The overwhelming adoption of Acloset led to significantly increased operational demands, particularly in managing extensive AI data and high-resolution images. Additionally, the shifting economic landscape made it challenging to sustain a completely free service. We assure you this decision was made after careful consideration of all possible alternatives.

Q: Will the discount on the yearly subscription plans be available indefinitely?

A: We plan to offer a discount on our yearly subscription plans on an ongoing basis. However, please be aware that the actual discount rate might undergo minor adjustments in the future. Rest assured, we aim to keep any changes to the discount as minimal as possible to continue providing you with great value.

Q: Is there a possibility of returning to a free service in the future?
A: We are exploring ways to sustain our service without relying entirely on subscriptions in the future. Our hope is that with economic improvements, we may be able to revert to a free service model, or at least reduce the fees. We are grateful for your understanding as we navigate these challenging times.

Q: Can I delete items in the Archive?

A: Currently, we're developing a feature that will allow you to select and delete multiple items from your archive at once. This update is expected to be available in just a couple of days. We're working diligently to enhance your experience with Acloset and appreciate your patience as we roll out this new functionality. After the update, you can press and hold items in the Archive to delete them.

Q: I’ve paid for a plan but cannot access it. What should I do?
A: We apologize for the technical glitches that have occurred. If you're experiencing access issues after payment, please go to the 'Payment History' page in the app and press the 'Restore a Purchase' button at the bottom. This should resolve the issue promptly.

Q: Can I download my data from Acloset?
A: We understand your request for data export is important. However, due to our current resource constraints, we are unable to accommodate this request at the moment. This decision is aligned with our commitment to maintaining the overall quality and sustainability of our service. We are actively working towards enhancing our system capabilities and hope to support data export features in the future. Your understanding and patience are greatly appreciated.

We sincerely apologize for any inconvenience caused by these changes and are grateful for your continued support and understanding. If you have further questions or need assistance, our team is here to help.

Warm regards,

The Acloset Team

FAQs Regarding Subscriptions

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